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    1020 Willowcreek Dr.
    Jacksonville, TX 75766
    Medical Support Professionals I
    Category: Customer Service and Call Center
    Agents will assist in helping and educating health insurance exchange members who make inbound calls around insurance benefits, eligibility, claims inquiries, provider look-ups, status checks, and application status. Members are from Healthcare Insurance Exchange plans. Agents will be responsible to provide first call resolution with accurate, courteous, and informative responses to the members. In some cases, calls will involve problem-solving skills to resolve the member’s inquiries. Agents are ...read more