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Customer Service Advisor II

Advisors will handle inbound calls to assist in helping and educating the customers in all aspects of their accounts. Advisors will be responsible to provide first call resolution with accurate, courteous, and informative responses to the customers.  In some cases, calls will involve problem-solving skills to resolve all inquiries. Advisors use probing questions to define customer needs/concerns, providing accurate and complete responses to customers in an easily understood language, educating the